BlackLight License Renewal
Each new BlackLight® software purchase includes a one-year BlackLight® License Subscription. During this one-year subscription period, you will have full access to all BlackLight® software updates and new releases. Be sure to renew your BlackLight® License Subscriptions annually to continue receiving subscription benefits. All customers, regardless of whether their subscription is current or not are encouraged to reach out to our support team with any questions about our products and services.


Note: If you are running BlackLight® on non-networked forensic analysis systems, please make sure that your email preferences are up to date in your web account so you receive news of each new release.
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  Dongle ID / Subscription    Checking for Updates    Updates / Renewals  

Locating Your Dongle ID / License Subscription Status

Window_About

From within BlackLight, click on the [BlackLight®] menu (Mac Version) or the [Help] menu (Windows version) and select the [About BlackLight®] menu option. The ‘About’ window, with the Dongle ID and license expiration information, is displayed. The expiration date shown is the date when the BlackLight® License Subscription (BLS) contract ends.

Please have the Dongle ID ready when renewing your BlackLight License Subscription, contacting Technical Support or contacting your BlackBag Sales Representative.

Please contact us at Support if you have any questions about locating your Dongle ID.






Checking for Updates

Click on the [BlackLight®] menu (Mac Version) or the [File] menu (Windows Version) and select the [Check for Updates] menu option while the computer running BlackLight® is connected to the Internet. BlackLight® checks to see if software updates are available. If BlackLight® is up to date, a confirmation dialog appears.

dialog_update_notavailable

Note: If you are running BlackLight on non-networked forensic analysis systems, please send an e-mail to support@blackbagtech.com with a request to add you to our BlackLight software update e-mail notification list. These e-mail notifications contain instructions for downloading the BlackLight update install package by logging into your customer web account and selecting the My Downloadable Products page. The install package may be downloaded to a networked machine, and transferred to the non-networked machines.

If you have any additional questions about your BlackLight License Subscription, please contact support.

Thank you!


Software Update / Subscription Renewal Instructions

Software Update Window

If a newer version of BlackLight® is available, the ‘Software Update’ window appears showing the new version number and change log. Click on the Install Update button to download and install the update. If your BlackLight License Subscription has expired, the ‘Software Update’ window still appears. However, a Purchase Update button replaces the Install Update button. Click on the Purchase Update button. A web browser opens and the BlackLight License Subscription page on the BlackBag Technologies website is displayed. 

Note: If you are running BlackLight on non-networked forensic analysis systems, please send an e-mail to support@blackbagtech.com with a request to add you to our BlackLight software update e-mail notification list. These e-mail notifications contain instructions for downloading the BlackLight update install package by logging into your customer web account and selecting the My Downloadable Products page. The install package may be downloaded to a networked machine, and transferred to the non-networked machines.

If you have any additional questions about your BlackLight License Subscription, please contact support.

Thank you!