As many well know, Apple and Microsoft products are not always easily compatible. We have discovered that some Apple emojis found on Mac OS X and iOS (iPhone/iPad) devices are not recognizable on a Windows OS. This might interfere with Windows users trying to generate a BlackLight PDF report that contains Apple emoji characters.
The following is a workaround that only requires a few extra steps:
1. Choose HTML for the Report format and open the HTML using Google Chrome web browser
2. Click on Google Chrome menu located in the upper right-hand corner and select Print
3. Click on Change button and select ‘Save as PDF’
4. Click on the Save button
Note: FireFox and Internet Explorer can also be used to convert HTML to PDF. This issue does not impact Mobilyze users.