If you have questions, are having difficulties with your account, or require additional assistance with any of our products, please contact BlackBag's customer service - we'll be happy to assist you!
Most orders placed Monday - Friday before 1:00PM PST will be shipped that same day. Orders placed on weekends and holidays will be processed and shipped the following business day. To check on the status of your order, log into your BlackBag account and view information in "My Orders."
BlackBag accepts the following credit cards: American Express, MasterCard and Visa. We also accept payments made via your PayPal account, as well as Purchase Orders.
Shipping & Delivery
Shipping rates may vary depending upon the method of delivery, shipping location and weight of product. You will receive an email confirmation as soon as your order has been shipped. All orders shipped to addresses in California and Virginia will include state sales tax.
Privacy & Security
If you believe your product to be defective, BlackBag will gladly exchange it with the exact product purchased. Simply email us to request an RMA return shipping label for your defective product. Replacement products will arrive within 5-7 business days from the time we receive the original product at our facility.
BlackBag strives to provide the best products possible. However, if you are dissatisfied with any of your products, we would be happy to issue a refund. Refunds will be processed to the applicable credit card within five (5) business days from the time the returned product is received at our facility. Please note that any shipping costs incurred will not be refunded.
BlackBag only sells products to adults, ages 18 years and older. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including, without limitation, if BlackBag believes that user conduct violates applicable law or is harmful to the interests of BlackBag or its affiliates.
Training Cancellation Terms & Conditions
|31 calendar days or more prior to the start of class
||Full payment refund or class credit towards another class within 9 months of original class date
|8 - 30 calendar days or more prior to the start of class
||Payment refund or class credit of 80% of the class fee to be used towards another class within 9 months of original class date
|1 - 7 calendar days or more prior to the start of class
||Payment refund or class credit of 50% of the class fee to be used towards another class within 9 months of original class date
|"No show" at the start of class
||No refund or class credit will be given
Notice of cancellation must be made in writing and provided to BlackBag. BlackBag reserves the right to cancel or reschedule the date, time and location of a Training class at any time, including replacing personnel who may be scheduled to deliver the Training. In the event a Training class is cancelled, the Customer is entitled to a full refund. BlackBag shall not be responsible for any other loss incurred by the Customer as a result of a cancellation or reschedule.
What information we collect from you:
BlackBag collects Personal Data and Anonymous Data from you when you visit our Website, when you send us information or communications and/or when you purchase our products and services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data and does not permit the identification of individual persons.
When you register for an account on the Website, we collect certain Personal Data, including your name, address, phone number, email address, title, and industry affiliation. When you purchase BlackBag products, we ask you for certain information, including your name, address, phone number, email address, billing information and delivery information. Occasionally, BlackBag and its partners conduct user surveys. All information provided by users in such user surveys is completely optional.
For all visitors to the Website, we collect IP addresses, browser type, access times, and referring URL. One of the uses for which this data is gathered is for statistical purposes so that we may analyze trends and performances over time.
How your information is used:
The Personal Data we gather is used to process your BlackBag product orders, create and maintain your customer profile, keep you up to date on new promotional offers and incentives, keep you informed about new services and features, send you administrative email notifications - such as security or support and maintenance advisories - and contact you if problems arise. The Personal Data we collect helps us to better serve you.
How your information is protected:
BlackBag maintains practices and procedures that are designed to help protect the security, integrity and confidentiality of Personal Data, such as policies limiting access to data to authorized personnel and physical safeguards for data stored in electronic or hard copy form. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that BlackBag cannot fully eliminate security risks associated with Personal Data and mistakes may happen.
Email communication you choose to receive from us:
- We keep you informed about new services, products and features.
- We update you on any important functionality changes to our Website via email.
- We keep you informed about special promotions and incentives from us that we think you will find valuable.
How to access and control your account information:
If you wish to update, correct or access any pertinent Personal Data that you provided to BlackBag, you can make the changes by editing your account profile on the Website. You may request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
BlackBag may occasionally offer Website visitors an opportunity to participate in a survey, contest or sweepstakes. Personal Data collected by BlackBag for such a survey, contest or sweepstakes will be subject to the same protection as the Personal Data BlackBag generally collects from its users.
Mergers & Acquisitions:
In the event that BlackBag or substantially all of BlackBag's assets are acquired by a third party, customer information may be transferred to BlackBag's successor company. In the event such a transfer occurs, the transferred information will be subject to the same protection as it was prior to the transfer.
Testimonials & Customer Feedback:
At BlackBag, we often receive testimonials and comments from customers who have had positive experiences with our products and services. We occasionally publish such content; in every case, the author has granted us written permission to use their submission.
Children are not eligible to purchase BlackBag products and we ask that minors (under the age of 18) do not submit any Personal Data to us. BlackBag does not knowingly allow anyone under the age of 18 to purchase our products or use our services.
Notification of Changes:
If you believe that BlackBag has not adhered to this Statement, please contact BlackBag by e-mail at email@example.com. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and BlackBag are unable to reach a resolution to the dispute, you and BlackBag will settle the dispute exclusively under the rules of the American Arbitration Association.
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- iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
- Android is a trademark of Google Inc.