PRIVACY NOTICE

Last Modified May 22, 2018


We respect the privacy concerns of our customers and we value your trust in our products and services. This Privacy Notice is meant to help you understand what information BlackBag Technologies, Inc. (“BlackBag”) collects through your use of our products and our interactions with you, and how we use this information. If you have questions about our Privacy Notice, you may contact us here. By accessing our website at BlackBagTechnologies.com, or where this policy is posted, you consent to this Privacy Notice to the extent permitted by applicable jurisdiction.


 

WHAT INFORMATION DO WE COLLECT?

We collect personal information, or “personal data,” in order to operate our business and provide our products and services. “Personal data” is the information that identifies you as an individual. For example, your name or contact information. The type of personal data we collect depends on your interactions with us and how you use our products or services.

Some Personal Data Is Provided By You.

We collect some personal data based on your interactions with us. Some personal data is collected when you use our website and some personal data is collected when you purchase our software or use our services. For example, you provide personal data to us when you:

  • Contact us
  • Sign up for an account
  • Register your product
  • Activate or renew your product
  • Participate in a training or certification course
  • Sign up to receive communications from us
  • Participate in a promotion, contest or survey

You may choose not to provide certain personal data; however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website. For example, your name and contact information are needed to make a purchase.

Some Personal Data Is Received From Third Parties.

We also collect some personal data from third parties, such as our resellers or distributors, through technology such as cookies, or from usage data or error reports when you run our software.

Some Data Is Collected By Our Website.

Our website collects aggregated data about site visitors which alone cannot be used to identify you. We use this information to learn about how our website is used. We do not combine this aggregated data with other data in order to attribute it to a specific person.

INFORMATION YOU PROVIDE

The type of personal data we collect depends on the BlackBag products and services that you use which may include:

Contact Information. We collect your first and last name, email address, postal address, phone number, user name, social media handle or other similar contact information.

Account or Billing Information. We collect data necessary to process your payment if you make purchases, such as your credit card or bank information. We also collect information related to your account such as your username or password.

Product or Device Information. We collect product or device information including product performance, your purchase history, or product interests.

Demographic Information. We collect demographic information such as your geographic location, or preferred BlackBag reseller.

Professional Information. We collect professional information such as the name, postal address, telephone number of your employer or your job title if, for example, you register a software product to your employer.

Training & Certification Information. We collect information related to any training courses or certification exams you take from us.

INFORMATION COLLECTED AUTOMATICALLY

To improve our website, products and services, we collect and use aggregated information which does not personally identify you. When you visit our website, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, length of time spent on a webpage and your geographic location. This information is also used to operate, maintain, and manage our website. For example, we may calculate the average number of site visitors who visit a particular webpage on our website.


 

THIRD PARTY LINKS ON OUR WEBSITE

Our website may contain links to other third party websites for your convenience. We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy. Once you leave the BlackBag website or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.


 

HOW DO WE USE THE INFORMATION WE COLLECT?

We use the personal data we collect to communicate with you and to provide our products or services. We also use the data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.

TO PROVIDE AND IMPROVE OUR SERVICES

We use personal data to provide our services and facilitate communication between you, BlackBag and BlackBag resellers, distributors, partners or other service providers as described in this Notice. We also use personal data to understand how our customers use our website in order to improve our services and your experience.

TO COMMUNICATE WITH YOU

We use your personal data to respond to you when you contact us. We also use your personal data to communicate with you about BlackBag products or services, for example to inform you of product updates or of any changes to your account.

Marketing. We use data we collect to communicate with you about promotions and marketing offers that we believe may interest you. To update your preferences or to opt-out of receiving certain communications, please see How to Access and Control Your Personal Data below



WHY DO WE SHARE THE INFORMATION WE COLLECT?

We may share personal data with our affiliates, vendors or other third parties as necessary to complete the transaction of a service or to provide information you have requested or authorized. We may also share personal data if required by law, to protect our customers or others, to maintain the security of our products or to operate our business. We will not sell or rent your personal data to third parties without your permission.

BLACKBAG RESELLERS, DISTRIBUTORS AND PARTNERS

BlackBag is a global company that works with a network of authorized resellers, distributors and partners (our “affiliates”). Our affiliates may share your personal data with us or we may share your personal data with them in order to facilitate sale, delivery, or setup of our products as well as to provide technical support and other services related to our products. We may also share your personal data with our affiliates to provide products or services you have requested or to communicate with you about marketing that we believe may interest you.

THIRD PARTY SERVICE PROVIDERS

We share your personal data with third parties to perform services on our behalf such as payment processing, technical services, or facilitating marketing activities and other promotions. For example, we use PAYPAL to process payments made through our website. You can learn more about PayPal at: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

SOCIAL MEDIA

Your personal data may be disclosed in connection with your social media activity. If you connect or otherwise choose to engage with BlackBag on social media, the social media site may collect your personal data or may share information with us about your use of its services. Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post. Please review the social media site’s privacy policy and privacy settings to control how your personal data is shared.

COMPLIANCE WITH LEGAL OBLIGATIONS

We may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.

BUSINESS USE

We may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce our billing or contracts. If we are involved in a merger, acquisition, sale or other change in ownership, personal data may be among the transferred business assets.


 

COOKIES & OTHER SIMILAR TECHNOLOGIES

Like many other websites, we use cookies and other similar technologies to improve the performance of our website. Our website may also include web beacons and cookies from third party service providers. Cookies are small text files sent from a website and stored on your browser while you visit a website. Cookies track how you use a website and enable the website to remember your preferences and settings and help us analyze how our website is performing.

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser. You may choose not to receive certain cookies, however please note this may affect the availability of certain features of our website.

Session Cookies provide information about how a website is used during a single browser session while a user is visiting a website and usually expire after the browser is closed.

Persistent Cookies remain on your device between different browser sessions for a set amount of time in order to enable the website to remember user preferences, settings, or actions across other sites.

First-Party Cookies are cookies set by the website you are visiting. They have the same domain or subdomain as what is in your browser’s address bar.

Third-Party Cookies are set by third parties that are different from the website you are visiting. These cookies have a different domain or subdomain than what is in your browser’s address bar.

You may change your cookie preferences in your web browser settings. Please review the options available in the web browser that you are using to make changes to your cookie preferences.

ANALYTICS

We use third party analytics services to understand how our website is accessed and used to improve the performance of our website and to send marketing information that may we think may interest you. For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our website is used. You can learn more about Google Analytics at https://www.google.com/policies/privacy/partners/ and you may choose to opt-out by visiting https://tools.google.com/dlpage/gaoptout

MARKETING

We use third party marketing services which uses cookies to collect data about how our site is used in order to provide marketing we believe may interest you.

You may change your cookie preferences in your web browser settings. Please review the options available in the web browser that you are using to make changes to your cookie preferences.



HOW DO WE KEEP YOUR INFORMATION SECURE?

We use certain physical, administrative and electronic safeguards to protect the security, confidentiality and integrity of personal data. While no method of data transmission or storage is 100% secure, and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss, destruction, alteration, or unauthorized access or disclosure. It is your responsibility to keep your password confidential.



DATA TRANSFERS AND PROCESSING

We store and process data both inside and outside of the United States. BlackBag is a global company and we may share your personal data with BlackBag affiliates or to third parties in locations around the world for the purposes described in this Privacy Notice. Countries where we process data may have data protection laws that differ from those in your own country.

EU Visitors: We process your personal data, including any necessary data transfers out of the European Economic Area (“EEA”), when you have consented to such processing or if it is necessary for the performance of a contract taken at your request or concluded in your interest.

DATA RETENTION

The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested or for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our products, or dispute resolution.



CHILDREN’S ONLINE PRIVACY

Minors are ineligible to purchase BlackBag products. Our website is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at privacy@blackbagtech.com. Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.



HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA

You have choices about how to manage your personal data and what types of communications you receive from us. If you contact us we will endeavor to respond to your inquiry within 30 days. Please note that we may have a legal obligation to preserve certain data.

Access To Your Personal Data: You may contact us directly by email, postal mail or phone to request access to, correct, change or delete your personal data. If you are an EU visitor, you have rights as set forth below.

BlackBag Account: You can view or edit personal data connected to your account by logging into your BlackBag account online.

Marketing Communications: You may choose to opt-out of receiving certain email communications from us by following the instructions in the email to unsubscribe.

EU Visitors: You have certain rights and may make a “Subject Access Request” to exercise them. Under certain circumstances, you have the right to:

  • Request access to your personal data;
  • Request correction of your personal data;
  • Request erasure of your personal data;
  • Object to some processing of your personal data;
  • Request restriction of processing of your personal data;
  • Request the transfer of your personal data to you or to a third party;
  • Withdraw your consent;
  • Object to being subject to automated decision-making; or
  • Lodge a complaint. In such an instance, we request that you first contact us directly to resolve any issue.

If you wish to exercise any of these rights by making a Subject Access Request, please contact us. Please note that we may need to request information from you in order to confirm your identity to ensure that your personal data is not disclosed to a person who does not have a right to receive it.



HOW TO CONTACT US

Email: privacy@blackbagtech.com

Telephone: (855) 844-8890

Postal Mail:
Attention: Privacy
BlackBag Technologies, Inc.
300 Piercy Road
San Jose, CA 95138



YOUR CALIFORNIA RIGHTS

If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data BlackBag has shared with a third party for the third party’s direct marketing purposes. To make this request, please send an email to privacy@blackbagtech.com or write to us at:

California Privacy Rights
BlackBag Technologies, Inc.
300 Piercy Road
San Jose, California 95138

We will endeavor to respond to your request within 30 days.

DO NOT TRACK DISCLOSURE

Do Not Track is a privacy preference that can be set in a web browser. At this time our website does not recognize Do Not Track browser settings or signals. For information about Do Not Track, please visit https://allaboutdnt.com/



CHANGES TO OUR PRIVACY NOTICE

This Privacy Notice is effective as of May 22, 2018. From time to time it may become necessary to update or change our Privacy Notice and we encourage you to periodically check here for the most current version. If significant changes are made, we will provide you with appropriate notice, which may include conspicuous notice on our website, or email notification. Your continued use of our website constitutes your agreement to this Privacy Notice to the extent permitted by applicable jurisdiction.