Customer Services

If you have questions, are having difficulties with your account, or require additional assistance with any of our products, please contact BlackBag's customer service - we'll be happy to assist you!

Most orders placed Monday - Friday before 1:00PM PST will be shipped that same day. Orders placed on weekends and holidays will be processed and shipped the following business day. To check on the status of your order, log into your BlackBag account and view information in "My Orders."

BlackBag accepts the following credit cards: American Express, MasterCard and Visa. We also accept payments made via your PayPal account, as well as Purchase Orders.

Shipping & Delivery
Shipping rates may vary depending upon the method of delivery, shipping location and weight of product. You will receive an email confirmation as soon as your order has been shipped. All orders shipped to addresses in California and Virginia will include state sales tax.

Privacy & Security
You agree to be bound by the terms of our Privacy Policy.

If you believe your product to be defective, BlackBag will gladly exchange it with the exact product purchased. Simply email us to request an RMA return shipping label for your defective product. Replacement products will arrive within 5-7 business days from the time we receive the original product at our facility.

BlackBag strives to provide the best products possible. However, if you are dissatisfied with any of your products, we would be happy to issue a refund. Refunds will be processed to the applicable credit card within five (5) business days from the time the returned product is received at our facility. Please note that any shipping costs incurred will not be refunded.

BlackBag only sells products to adults, ages 18 years and older. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including, without limitation, if BlackBag believes that user conduct violates applicable law or is harmful to the interests of BlackBag or its affiliates.

Training Cancellation Terms & Conditions

Cancellation Period Amount Due
31 calendar days or more prior to the start of class Full payment refund or class credit towards another class within 9 months of original class date
8 - 30 calendar days or more prior to the start of class Payment refund or class credit of 80% of the class fee to be used towards another class within 9 months of original class date
1 - 7 calendar days or more prior to the start of class Payment refund or class credit of 50% of the class fee to be used towards another class within 9 months of original class date
"No show" at the start of class No refund or class credit will be given

Notice of cancellation must be made in writing and provided to BlackBag. BlackBag reserves the right to cancel or reschedule the date, time and location of a Training class at any time, including replacing personnel who may be scheduled to deliver the Training. In the event a Training class is cancelled, the Customer is entitled to a full refund. BlackBag shall not be responsible for any other loss incurred by the Customer as a result of a cancellation or reschedule.

Privacy Policy

At BlackBag Technologies, Inc. (“BlackBag”), we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits our site. Your trust and confidence are our highest priority; we never sell or rent any of your Personal Data (as defined below) without your prior permission. For questions or concerns regarding our privacy policy, please contact BlackBag Customer Service

By submitting Personal Data through our website, Products, or related services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.

This privacy statement (“Privacy Policy”) discloses the privacy practices for (“Website”), including:

What information we collect from you:

BlackBag collects Personal Data and Anonymous Data from you when you visit our Website, when you send us information or communications and/or when you purchase our products and services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data and does not permit the identification of individual persons.

When you register for an account on the Website, we collect certain Personal Data, including your name, address, phone number, email address, title, and industry affiliation. When you purchase BlackBag products, we ask you for certain information, including your name, address, phone number, email address, billing information and delivery information. Occasionally, BlackBag and its partners conduct user surveys. All information provided by users in such user surveys is completely optional. 

For all visitors to the Website, we collect IP addresses, browser type, access times, and referring URL. One of the uses for which this data is gathered is for statistical purposes so that we may analyze trends and performances over time.

How your information is used:

The Personal Data we gather is used to process your BlackBag product orders, create and maintain your customer profile, keep you up to date on new promotional offers and incentives, keep you informed about new services and features, send you administrative email notifications - such as security or support and maintenance advisories - and contact you if problems arise. The Personal Data we collect helps us to better serve you.

How your information is protected:

BlackBag maintains practices and procedures that are designed to help protect the security, integrity and confidentiality of Personal Data, such as policies limiting access to data to authorized personnel and physical safeguards for data stored in electronic or hard copy form. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that BlackBag cannot fully eliminate security risks associated with Personal Data and mistakes may happen. 

With whom your information may be shared:

From time to time, we may share Anonymous Data about our Website and visitors -- such as number of visitors, aggregate and non-personally identifiable demographic data, number and type of products purchased, etc. -- with our advertisers and partners. However, except as set forth in this Privacy Policy, we will never reveal or share any Personal Data about specific individuals with any third party. When you make a purchase through BlackBag directly, the personal and billing information you provide will be shared with the appropriate third party in order to ensure the completion of your purchase. This includes any vendor or order fulfillment partner, as well as any third parties responsible for facilitating the transaction (e.g., credit card authorization company). The Personal Data provided to the third parties will not be used for any purpose other than the completion of your transaction. BlackBag has partnered with reputable third parties to offer certain products and services that are not offered through BlackBag directly. Because our partners' privacy policies may differ from ours, we encourage you to review their policies regarding the collection, use and disclosure of Personal Data. BlackBag may disclose Personal Data if it believes in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on BlackBag. BlackBag may also disclose Personal Data if it believes in good faith that such disclosure is necessary to protect or defend the rights or property of BlackBag or users of the products (e.g., customer fraud or disclosures to credit card companies, for the purpose of resolving disputes that arise in the normal course of business).

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), we may in the future.  We may share some or all of your Personal Data with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.

Email communication you choose to receive from us:

With the exception of emails confirming registration and emails notifying you of changes to the Privacy Policy, BlackBag will not send you any emails unless you elect to receive communications from us. If you opt-in to receive communications from us:

  • We keep you informed about new services, products and features.
  • We update you on any important functionality changes to our Website via email.
  • We keep you informed about special promotions and incentives from us that we think you will find valuable.

For email messages sent to you from BlackBag, we may use cookies or other methods to track whether you open the email messages sent by us and whether you click on any of the links contained in such email messages. We use the tracking information to make the email messages we send to you more useful to you. If you are no longer interested in receiving communications from BlackBag, you can send an email to or you can update your preference through a link contained in all email communications.

How to access and control your account information:

If you wish to update, correct or access any pertinent Personal Data that you provided to BlackBag, you can make the changes by editing your account profile on the Website. You may request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. 

Other Topics


A cookie is a unique identifier sent to your computer by a web server and stored on your hard drive. This authenticated tag lets a server identify you. A cookie is what allows many sites to greet you upon every return with a message such as, "Hi, Bob! Welcome back." At BlackBag, we may use cookies to improve your experience and provide you with customized information. Our cookies do not include any Personal Data, but they do help us track which of our web pages are visited and what services are most often used. Be assured that BlackBag does not and cannot use cookies to retrieve Personal Data about you from your computer that you did not knowingly and voluntarily provide to us. If you choose to disable cookies, some areas of our Website may not work properly.


BlackBag may occasionally offer Website visitors an opportunity to participate in a survey, contest or sweepstakes. Personal Data collected by BlackBag for such a survey, contest or sweepstakes will be subject to the same protection as the Personal Data BlackBag generally collects from its users.

Mergers & Acquisitions:

In the event that BlackBag or substantially all of BlackBag's assets are acquired by a third party, customer information may be transferred to BlackBag's successor company. In the event such a transfer occurs, the transferred information will be subject to the same protection as it was prior to the transfer.

Testimonials & Customer Feedback:

At BlackBag, we often receive testimonials and comments from customers who have had positive experiences with our products and services. We occasionally publish such content; in every case, the author has granted us written permission to use their submission.


Children are not eligible to purchase BlackBag products and we ask that minors (under the age of 18) do not submit any Personal Data to us. BlackBag does not knowingly allow anyone under the age of 18 to purchase our products or use our services.

Notification of Changes:

If we intend to use any Personal Data in a manner different than what is stated at the time of data collection, we will attempt to notify you via the email address that we have on file for you. You will have a choice as to whether or not to allow us to use your Personal Data. Please note that you are responsible for updating your Personal Data to provide us with your most current email address. In addition, if we make any material changes in our Privacy Policy that do not affect Personal Data already stored in our database, we will post a prominent notice on our Website advising users of the change, and despite your indicated email preferences, we will also send you an email informing you of the changes to our Privacy Policy. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of our Website, products, or related services. In the event that the last email address that you have provided to us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of the Website, products, or related services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Dispute Resolution:

If you believe that BlackBag has not adhered to this Statement, please contact BlackBag by e-mail at We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and BlackBag are unable to reach a resolution to the dispute, you and BlackBag will settle the dispute exclusively under the rules of the American Arbitration Association.

Legal Information:

  • Microsft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • OS X is a registered trademark of Apple Inc.
  • iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
  • Android is a trademark of Google Inc.