Technical Support Request

If you require technical support assistance, please complete the Technical Support Request form below. Once submitted, your issue will be assigned to a forensic analyst, who will respond by email as soon as possible. If necessary, it will be entered into our database for tracking purposes.

Please be as specific as possible when describing the problem. Items marked with * are required. Please provide us with the following information in case we need to contact you:

First Name:* Last Name:* Phone Number:* Email Address:* What hardware platform are you using?* How much RAM does the system have?* Which Operating System are you using?* Please select the product you are experiencing difficulty with:* Which software version are you using?* Please enter a brief description of the problem (example: "Clicking the details view caused application to hang.")* If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps (example: "1. Create a new file. 2. Insert some Text ...") If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible issues) If the problem causes any error messages to appear, please indicate the message here: Is there any additional information you would like to provide that you believe is important: Other: